Thursday, December 16, 2010

Middle East Emergency Response Call Center Enabled By Avaya Government Solutions


Reliability Rated Most Critical Factor in Deploying E-911 Solution

For Immediate Release: Wednesday, December 15, 2010

Dubai, UAE. – Avaya Government Solutions, a wholly owned subsidiary of Avaya, today announced it has launched one of the first modern emergency 911 call centers in the Middle East. The project, funded by the U.S. government under its counter terrorism and narcotics program, was deployed in conjunction with MicroAutomation, and will support the emerging Jordanian economy by helping ensure continuity and communications and promoting public safety.

The system, which covers Amman, Jordan, is seen as a prototype for future emergency call centers in the Middle Eastern region. Avaya Government Solutions’ implementation of the system mirrors architectures and systems that have been successfully implemented in the United States.

“We are providing Amman with a modern E-911 system that will save lives and enhance public safety for the Jordanian people,” said Tim Gentry, senior vice president of civilian sales, Avaya Government Solutions. “While other telecommunications providers competed for the project, our expertise in delivering solutions that are 99.999% reliable was cited as the determining factor by Jordanian officials.”

The E-911 system is designed to provide a city-wide emergency telephone system which consistently provides swift and reliable assistance to the public in response to their need for public safety emergency services. 9-1-1 is the universal emergency telephone number designed to give citizens an easy to remember phone number for accessing emergency information and assistance. By dialing just three numbers, 9-1-1, callers can be connected to a trained professional in their geographical area who can provide needed information directly or route the call to the appropriate first responder organization or entity.

Avaya Government Solutions is a network-centric integrator, providing the services expertise, mission-critical systems, and secure communications that empower government to ensure the security, livelihood, and well being of its citizens. Headquartered in Fairfax, Va., Avaya Government Solutions offers a one-stop shop for solutions designed to improve workforce productivity, reduce operating costs, and streamline inter-agency communications. Please visit www.Avayagov.com for more information.

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

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