Avaya ACE™ Simplifies Integration of Real-time Communications with Applications to Streamline Business Collaboration and Workflows

United Arab Emirates. - Avaya, a global leader in enterprise communications systems, software and services, today announced new capabilities for Avaya Agile Communication Environment™ (ACE), Avaya’s software solution for embedding real-time communications into business applications. Using Avaya ACE, organizations across industries are finding it easier to create communications-enabled business processes (CEBP) that streamline business collaboration, speed workflows and reduce costs.

New capabilities in Avaya ACE Release 2.3 include:

·         Richer integration with Avaya Aura® through a broad set of packaged applications and Web services available on the Avaya Aura platform.

·         A new client-side add-in for Microsoft Communicator that allows employees to click-to-call from online or premises-based Microsoft Communicator clients and engage in the conversation using their Avaya desktop phones. This cost-effective, streamlined, single-client experience is backed by Avaya Aura’s industry-leading security, reliability and functionality and can be integrated under the Microsoft Office Communications Server standard client access license[1].  

·         A packaged application to embed voice in the latest release of IBM ® Lotus Notes® and Sametime®. Employees can click-to-call and see telephony presence from within Lotus Release 8.5.1 while using deskphones from Avaya or other vendors.

·         A new toolkit for Avaya Aura that gives IT developers more control designing communications sessions whereby multiple actions can be triggered by specific criteria during the call setup. For example, a legal firm could build an application that identifies a client’s incoming call, automatically records the call, sends the recording to a transcription service and bills the client.

Avaya ACE can reduce development times for CEBP solutions by as much as 80 percent over traditional CTI methods. Programmers with limited communications expertise can easily embed real-time communications in business applications and workflows using Avaya ACE’s Web Services, open standards and packaged applications, and can use virtually any modern development environment to build applications that integrate with communications systems from a variety of vendors.

“Unified communications solutions alone provide significant value; however, when they are used to accelerate the business their value is multiplied,” said Brent Kelly, senior analyst and partner, Wainhouse Research, LLC. “Companies need tools like Avaya ACE that let software developers easily embed real-time communications and collaboration capabilities in line of business and customer-facing applications. This is where companies can see tremendous ROI on their investment in a UC environment.”

Avaya Connect channel partners are taking advantage of Avaya ACE packaged applications and the developer toolkit to build differentiated CEBP solutions for their customers.

About Avaya

Avaya is a global leader in enterprise communications systems.  The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com.