Tuesday, June 16, 2009

HP Provides Businesses with Enhanced Technical and Price Scalability Through Mission Critical Partnership

Dubai, UAE, June 16, 2009 – HP today extended its Mission Critical Partnership services offering to help chief information officers improve infrastructure quality, agility and costs while managing risk.
HP Mission Critical Partnership now covers a full spectrum of systems at a variety of prices, while maintaining world-class levels of service. Customers can tailor support levels to meet the varying needs of their businesses. If an unplanned outage occurs, customers are assured of a critical-level response across the whole technology environment.
In addition, under the new offering, a single point of accountability is designated within a team of experts to rapidly resolve critical incidents and ensure that business objectives are consistently achieved.
Commenting on the extended services, Samer Zein, Manager Technology Services, HP Middle East said, “While operating in a mission-critical virtualized environment it is imperative that companies review their existing business processes periodically and ensure that IT managers are up-to-date on the newly released solutions. The Mission Critical Partnership is a step-forward in helping our customers in the region have access to trained mission-critical professionals and enhanced services that align to new technologies such as virtualization and blades. The Mission Critical Partnership allows customers to improve and advance their business services at an affordable cost.”

Flexible reactive support
HP Mission Critical Partnership now offers mixed-level reactive support, covering a full spectrum of systems with the same level of response should any infrastructure suffer from an unexpected critical incident. All customers have 24/7 access to HP Global Mission Critical Support Centers, as well as direct access to senior resources. Incidents are managed based on business impact to reduce the risks associated with downtime and ensure customers are meeting their service-level agreements.
Integrated customer support
HP Mission Critical Partnership serves customers with a team of highly experienced, mission-critical certified specialists who provide tailored services. Each team is led by an account support manager who acts as a single point of accountability for the support relationship with HP.
In addition to extensive technical training, HP runs a unique development program to equip mission-critical delivery experts with skills that enable consulting, leadership and continuous improvement in customers’ infrastructure availability. This streamlined communication and specialized training leads to support teams that efficiently identify risks, provide proactive support and quickly resolve any critical incidents.
Insight Remote Support Advanced
As part of HP Mission Critical Partnership, each customer gains access to Insight Remote Support Advanced, available worldwide. This is a comprehensive remote monitoring package for both HP and multi-vendor hardware allows customers to manage more systems with fewer resources.
Insight Remote Support Advanced catches issues before they become outages, often before they are detected by the customer. This kind of automation and incident tracking across environments simplifies the management of mission-critical systems while increasing the reliability of technology, so customers can spend less time on unplanned incidents and more time on innovative technology projects.
HP Mission Critical Partnership is currently available worldwide.
About HPHP, the world’s largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com/.

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