Tuesday, May 19, 2009

Dubai Bank strengthens customer relationships with monthly Customer Consultant awards

Dubai, May 19, 2009: Dubai Bank today announced the winner of its Customer Consultant Award for May, 2009. Mr. Abdulla Al Falasi became the first UAE national to win the award. His feedback led to the improvement of the banks operational systems, ensuring an enhanced customer experience.

Salaam Al Shaksy, CEO of Dubai Bank presented the Customer Consultant Award May 2009 to Mr. Falasi.

Introduced earlier this year, the Customer Consultant Award provides a way for the bank to reward its customers. All customers providing feedback are eligible for the award, which is presented to the individual whose input contributes to enhancing the bank’s service standards or business processes.

“The value of direct feedback from our customers cannot be underestimated. We have always followed a customer-centric approach, and the ‘Customer Consultant Award’ initiative has integrated it further into our overall growth strategy,” said Mr. Mohammad Amiri, Head of Retail Banking, Dubai Bank. “As the Islamic banking industry becomes more competitive, there is a growing need to innovate and enhance our existing operations”, he added.

The winner of the award, Mr. Abdulla Al Falasi, said: “Receiving customer feedback is one thing and actually putting it into practice is another. It is great to see that Dubai Bank does both. I have been banking with Dubai Bank since 2004, and programs like the Customer Consultant Awards show that the bank truly cares.”

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