Sunday, July 5, 2009

Dubai Central Laboratory organizes annual customers' meet

Dubai Central Laboratory recently organized a meeting with its customers in order to hear their views and discuss transparency in transactions and benefit from their feed back with regard to the development and improvement of laboratory services for the future.

The meeting, held at Le Meridian Hotel, Airport Road, was attended by more than 200 customers and lasted about three hours. Eng. Salem Bin Mesmar, Assistant Director General of Dubai Municipality for Health, Safety and Environment Monitoring Sector was also present on the occasion.

Eng. Hawa Abdullah Bastaki, Director of Dubai Central Laboratory said the Central Laboratory believes in the importance of customer satisfaction, in order to offer its services at a level exceeding their expectations.

She said the laboratory communicates with customers for the purpose of continuous improvement and development of services consistent with international standards.

The meeting started with a welcome address by Bastaki, in which she presented the most important achievements and services of the laboratory during 2008 as well as the future plans and services and the efforts to achieve them.

Among the new services introduced by the laboratory, the prominent one was the test for green building products, which include testing thermal conductivity and water vapour leakage of the insulation material in addition to fire resistance tests.

Eng. Bastaki announced the opening of a new on-site laboratory in order to offer test services at any time suitable with the dates of the work of the contractor to assist them in completing the projects on time.

She also talked about the future plans and tests that are to be applied during the next year like testing the heavy metals.

The meeting also witnessed a discussion between customers and officials of Dubai Central Laboratory where they answered the questions, followed by distribution of certificates and awards to the customers.
At the end of the meeting, customers thanked the Director of Dubai Central Laboratory and the heads of organizational units for this initiative, and good communication with them for the purpose of improving and developing services.

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