technology (ICT) solutions provider, has held its third annual Professional Services
Summit in Istanbul, Turkey, for three regions of the Middle East, North Africa, Central
Asia and Caucasia (MENA, CA&C).
The summit gathered more than 105 executives representing 36 Telco Service Providers
who exchanged views on the latest technological developments and services solutions in
areas covering Quality of Experience (QoE) of end-user subscribers and service quality
management (SQM) in close cooperation with Huawei experts and senior management.
In a word of welcome, Dong Gang, Huawei Global Technical Service Vice President,
said: "It is an honor and a privilege to have our partners and customers gathered from so
many countries and to listen to them. We strive to always understand their requirements
and deliver the most innovative services solutions so they can meet their subscribers’
expectations in terms of quality of service and overall communication experience.”
In addition to the summit’s five topics, an eight-member panel of Telco executives and
Huawei experts conversed and shared experiences on the event’s topics of QoE and
SQM, which reflect the summit’s theme of “Inspiring QoE Transformation”. There was a
consensus among the executives that market and technology evolution are driving that
transformation. End-user subscribers are demanding better networks, a higher level of
user experience—whenever and wherever they are—to support the exploding trend of
broadband driven services. The challenge to service providers concern two aspects: new
revenue sources besides traditional service, and the demand for revenue assurance
while taking into consideration the solutions and methodologies for customer experience
management.
One of the delegates from the Middle East region AbdulAziz Harib Alfalahi, Vice
President – Transport Network Operations Technology at Emirates Integrated
Telecommunications Company (“du”), commented on Huawei’s Managed Services and
Assurance solutions saying: “Working on a win-win basis and having high transparency
boosts the level of confidence among the customers and the Managed Services
Providers, setting the path for a long-term relationship focusing on churn reduction
and Quality of Service improvement.
helps communication-service providers focus on the strategy, people and technology to
successfully deliver and manage the customers’ experience.”
Moreover, the Managed Services engagement
Omantel General Manager for Operation & Maintenance Eng. Abdullah Al Hamer, one of
the delegates from the Middle East region, also shared his appreciation for the multi-level
and multi-operator event. “Huawei enabled us to gather here today for an informative and
inspiring event, proving that they have the experience, technology, broadband know-how,
and service solutions which can help any operator to succeed. It’s also good to hear the
other operators' opinions and share experiences in the summit, allowing us to bring new
value and services to our subscribers in our home countries,” adds Al Hamer.
As an annual event, the Professional Services Summit comes in line with Huawei’s
continuous efforts to engage and collaborate with partners to enable their transformation
with the latest innovative solutions worldwide.
-ENDS-
About Huawei
Huawei is a leading global information and communications technology (ICT) solutions
provider. Through our dedication to customer-centric innovation and strong partnerships,
we have established end-to-end advantages in telecom networks, devices and cloud
computing. We are committed to creating maximum value for telecom operators,
enterprises and consumers by providing competitive solutions and services. Our products
and solutions have been deployed in over 140 countries, serving more than one third of
the world’s population. For more information, visit Huawei online: www.huawei.com.
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