Thai hotel Dusit Thani Dubai invests in people.

Dusit Thani Dubai the first hotel in the ME to achieve recognition by Investors in People

Dubai: August 2011 - In a bid to further position the hotel as a preferred employer, Dusit Thani Dubai

has aligned with Investors in People (IIP), a global framework for improving business productivity,

performance and competitiveness in organisations through good practice in people management.

The Dusit Thani Dubai is the first hotel in the Dusit International group and in the region to gain

recognition by IIP gaining The Standard certificate. This was achieved by working towards a number of

standards set down by IIP to ensure that all people management and development activities in the hotel

were aligned with business goals and targets.

The hotel is following the Dusit International corporate HR objectives to be an employer of choice

attracting and retaining talent through the four guiding principles: happiness, identity, engagement and

development.

“Investors in People has provided a necessary framework to address structured change within our HR

department and also the hotel as a whole.” said James Wilson, general manager, Dusit Thani Hotel,

Dubai. “We have a much more vibrant team, empowered and willing to engage. We can already see

improvements in both staff retention and the profitability of the hotel”

An early assessment was carried out by IIP in 2010. During the following year, the senior team at

the Dusit Thani Dubai worked to address the gaps identified at that time. These included a need to

strengthen the connections between business planning and the planning of learning and development

Dusit Thani Dubai, 133 Sheikh Zayed Road, P.O. Box 23335, Dubai United Arab Emirates
Tel: +971 (4) 343 3333, Fax: +971 (4) 343 4222 E-mail: info@dtdu.dusit.com

and the measurement of outcomes of this investment in terms of how it supported the business.

On their return visit a year later, the IIP assessor was impressed by the level of commitment shown by

the senior team. The business planning process had been strengthened and a strengthened management

competency framework was introduced to improve managerial capability and assist with succession

planning

The Dusit Thani Dubai is now working towards the highest level of the programme, the gold level. This

requires a further 126 evidence requirements, or business issues, in addition to The Standard already

achieved.