Dubai Municipality held a meeting with Dubai Civil Defence Department recently on improving and simplifying the procedures between the two in order to provide excellent advanced services and facilitate the work procedures under one roof.
During the discussion both the sides addressed the issue of improving the procedures regarding building permits and ways to develop procedures and opportunities for improvement in this area.
The Municipality was represented in the meeting by Mariam Al Hammadi, Director of Corporate Excellence Department and Yusuf Abdullah, Head of the Licensing Section in the Buildings Department and a number of officials from the department, while the Civil Defence was represented by Major Jamal Ahmad, Director of Preventive Safety Department and a number of other officials.
Al Hammadi, said the meeting was organized following a directive of the Council of Ministers and the Dubai Executive Council to work towards giving more care in the development of work and procedures among government establishments and departments in a way that achieves the ideal environment for investment and customer service so as to provide services simply and clearly to the customers.
She added that the meeting also comes in parallel with the directives of the government based on the report of the World Bank to improve the procedures and raising the status of the UAE and the city of Dubai with other countries in the world.
Al Hammadi pointed out that all departments and establishments in the country are trying to coordinate with others in developing procedures and this meeting will help in the efforts to streamline the building licensing procedures.
"Everybody would like to join the group of bodies that offer these services and the Civil Defence is one among them. During the meeting the importance of providing services through one place was emphasized so that it becomes easier for the investor or the customer to obtain the service without any trouble saving his time and effort, In addition to that the meeting also discussed distribution of tasks as per their importance between the two bodies so that the customer does not feel the existence of multiplicity of bodies that interact and deal with him," she said.
The two sides emphasized the importance of facilitating services to the customers, need to encourage them to support the investment environment, achieving excellence in providing building permit services, importance of providing all the necessary support from both sides and concerted efforts towards the development of such procedures in a way, which would be worthy of the reputation that suits the city of Dubai.
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